Overview
This course strengthens communication skills essential for leadership, negotiation, and team collaboration. It focuses on clarity, confidence, and professionalism in written and verbal interactions.
Aims and Objectives
To develop effective communication and interpersonal skills to support management, leadership, and decision-making.
Course Content
Principles of effective business communication
Writing professional reports and emails
Delivering clear presentations and briefings
Active listening and emotional intelligence
Managing meetings and virtual communication
Handling conflict and difficult conversations
Learning Outcomes
On completion of this programme, learners will be able to:
- Communicate confidently in professional settings
- Write and present information clearly and persuasively
- Manage communication challenges with diplomacy
- Build rapport and foster collaboration within teams
