Overview
This course develops the essential communication skills required to build strong working relationships and ensure clear, respectful, and effective information exchange. It explores both verbal and non-verbal communication across diverse workplace settings.
Aims and Objectives
To improve learners’ ability to communicate clearly, listen actively, and adapt their communication style to different audiences and situations.
Course Content
Principles of effective communication
Verbal, non-verbal, and written communication
Active listening and questioning techniques
Communicating in teams and across departments
Managing misunderstandings and feedback
Professional tone and emotional awareness in communication
Learning Outcomes
On completion of this programme, learners will be able to:
- Demonstrate effective verbal and non-verbal communication
- Apply active listening and feedback techniques
- Adapt communication style to the audience and context
- Build and maintain positive professional relationships
