Overview
This course introduces emotional intelligence and mindfulness, highlighting their impact on communication, leadership, and teamwork. Participants will learn to recognise, understand, and manage emotions, both their own and others’, to strengthen workplace relationships, reduce conflict, and make better decisions.
Aims and Objectives
To develop learners’ understanding of emotional intelligence and enhance their ability to apply emotional awareness in professional interactions.
Course Content
Introduction to emotional intelligence
Understanding mindfulness and its benefits
Self-awareness and emotional regulation
Empathy and social awareness
Managing interpersonal relationships
Emotional Intelligence in leadership and teamwork
Using Emotional Intelligence to handle conflict and feedback
Practical exercises in self-reflection
Learning Outcomes
On completion of this programme, learners will be able to:
- Define emotional intelligence and its workplace benefits
- Recognise and manage their own emotions effectively
- Demonstrate empathy and understanding in communication
- Apply emotional intelligence to build positive relationships
