Overview
This course provides a practical introduction to modern office administration, covering best practices in record-keeping, communication, scheduling, and workflow coordination. Learners will develop the skills needed to maintain a professional and efficient administrative environment.
Aims and Objectives
To equip learners with the knowledge and operational skills to manage administrative tasks effectively and support organisational goals through structured office procedures.
Course Content
Principles of effective office administration
Document management and filing systems
Scheduling, planning, and prioritising workloads
Internal communication and correspondence handling
Confidentiality, data protection, and record security
Time management and workflow optimisation
Customer service in administrative roles
Learning Outcomes
On completion of this programme, learners will be able to:
- Apply efficient administrative procedures in an office setting
- Manage and maintain accurate documentation and records
- Demonstrate professional communication and organisational skills
- Implement best practices for confidentiality and time management
