Overview
This course introduces practical methods for identifying, analysing, and resolving problems effectively. Learners will explore critical thinking frameworks that support better decision-making and continuous improvement.
Aims and Objectives
To equip learners with structured approaches to problem-solving and encourage analytical thinking that supports innovation and sound judgement.
Course Content
Defining and analysing problems
Logical and creative thinking techniques
Root cause analysis (5 Whys, Fishbone diagram)
Decision-making models and tools
Risk assessment and evaluation
Communicating problem solutions and recommendations
Learning Outcomes
On completion of this programme, learners will be able to:
- Identify and analyse workplace problems effectively
- Apply structured methods to develop solutions
- Evaluate information critically and make informed decisions
- Communicate solutions with clarity and confidence
