Digital Transformation Roles and Responsibilities: Everything You Need to Know About a Career in This Industry

Digital Transformation Roles and Responsibilities


Digital transformation is a growing trend that has impacted various industries, with worldwide spending expected to reach $2.3 trillion in 2023. 

This has created a demand for professionals skilled in areas such as digital strategy, data analysis, cloud computing, cybersecurity, UX design, AI/ML, IoT, agile methodology, and change management. Careers you can have after a digital transformation course include Chief Digital Officer, Data Scientist, Cloud Architect, Cybersecurity Specialist, and UX Designer, among others. Salaries for these roles can vary based on location, experience, and specific position, with average ranges in the EU for €50,000 up to €120,000 a year. 


Digital Transformation Jobs: Requirements and Job Descriptions

A graduate of a digital transformation course is expected to have acquired knowledge and skills in digital technologies and their application in business operations. 

To summarise, here are the areas of digital transformation one can specialise in, as well as their responsibilities or requirements for the role: 




  • Define client’s strategy and provide recommendations on digital strategies.


  • Project Management, prince2, PMO

  • Manage risk, opportunities and dependencies across projects.

  • People management

  • Stakeholder management

  • Change management, transformation strategies or digitisation 


  • Strong data skills and use of Excel/Google Sheets.

  • Experience of digital solutions such as Automation / RPA / AI / Blockchain

  • Create pivot Tables 

Soft skills

  • Be client focused, building and maintaining effective personal and business relationships.

  • Demonstrate a problem-solving approach to challenges.

  • Being able to work independently and paying attention to detail. 

  • Build a rapport with clients. 

Business Analysis

  • Conduct needs analysis, developing business requirements and solution design.

  • Business analysis to identify digital opportunities.

  • Analyse customer experiences.


  • Experience leading business application deployments into a business organisation is essential.


We’ll go into detail for each of these requirements in the next section: 

Developing and Implementing Digital Strategies

When you get a digital transformation job, you must do an assessment of an organisation's digital needs and develop strategies for leveraging digital technologies to drive business growth and transformation. The ideal candidate has a strong track record of creating and sustaining high-performing teams and fostering the professional development of staff members. 

Ultimately, you will be responsible for delivering product roadmaps with the support of the central operational systems team.

Leading Digital Transformation Projects

Digital transformation specialists may be responsible for leading digital initiatives, including identifying and prioritising projects, securing funding, and overseeing project execution.

If you’re interested in this type of work, expect to work closely with operational teams to leverage data and reporting, optimise efficiency, and drive improvements using technology. You will develop and implement solutions to digitise services, support digital training, and drive service changes for better customer experience. Collaborating with Digital Transformation Managers, you will implement successful digital transformation, manage dependencies, and ensure resource planning. Your role will involve participating in engagements, managing sessions, and overseeing showcases.

Managing Digital Platforms and Tools

In this role, you will manipulate large datasets for service analysis and operational systems. Your responsibilities will include managing and optimising digital tools, platforms, and processes to ensure smooth workflows. You will analyse and evaluate the performance of these tools to identify areas for improvement and implement key digital transformation strategies to enhance efficiency and productivity.

Collaboration with cross-functional teams will be essential to integrate digital tools seamlessly. Additionally, you will provide training and support on the use of digital tools, stay updated with the latest technologies, and recommend new tools or upgrades. 

For this, you need to leverage digital tools and platforms such as project management software (e.g. Asana, Trello), collaboration tools (e.g. Slack, Microsoft Teams), customer relationship management (CRM) systems (e.g. Salesforce), and marketing automation software (e.g. HubSpot). Manage process optimization and automation tools such as Zapier and IFTTT. Support compliance with data privacy and security regulations such as GDPR and CCPA, etc.

Analysing Data

The digital transformation skills needed for this is the ability use data analytics and visualisation tools to collect, analyse, and interpret data from various sources. You will develop and maintain databases, create dashboards and reports, and collaborate with cross-functional teams to address business needs. Applying statistical models and machine learning techniques, you will uncover insights and improve business outcomes. 

Staying updated with the latest trends, you will communicate clear and actionable recommendations to stakeholders. Proficiency in data visualisation tools like Tableau or Power BI, and some knowledge of programming languages such as Python or R, will be beneficial.

Driving Innovation

For this job requirement, you need to leverage innovation management best practices such as Design Thinking, Agile, open innovation, UX Design, root case analysis, fishbone, proposition design, service design, software development life cycle etc.

You would need to support design thinking activities on projects, including designing and facilitating workshops, co-creation sessions, user interviews. You also need to analyse customer experiences, generate insights, and provide recommendations on digital strategies. 

For this role, you need to be an effective communicator and presenter, verbal, written and visual, with the ability to effectively engage clients at all levels. Preferably, you have experience of working on projects in both B2B and B2C environments across such domains as Digital Transformation, Sales & Service Excellence, Channel Transformation, Customer Experience Improvement, Customer Operating Model, Market Analysis & Proposition Design. 

Collaborating with Stakeholders

For this digital transformation responsibility, you need to identify the needs, expectations, and priorities of stakeholders. For that to happen, you need to build and maintain positive relationships with stakeholders, including internal teams, external partners, and customers.

You also need to facilitate effective communication and information-sharing among stakeholders to ensure that everyone is informed and aligned. Aside from that, you need to manage conflicts and resolve issues that arise among stakeholders in a constructive and professional manner.

Promoting Digital Literacy

For this job responsibility, you will leverage advanced knowledge of digital tools and technologies to drive digital transformation plans. You will develop and implement a digital literacy program, identify areas for improvement, and facilitate workshops to educate employees. Collaborating with cross-functional teams, you will adopt new technologies, foster innovation, and monitor success. Building relationships with stakeholders and utilising project management and change management principles will be key.


Tips for Getting Into the Digital Transformation Industry

How do you get a job in digital transformation? Here are some practical advice from our experts: 

Gain relevant education and training

Pursue a degree or diploma in fields, such as computer science, information technology, business administration, or digital marketing. However it would be better if you can specialise by taking a digital transformation programme.

When considering taking a course, you should look for courses that are industry focused, designed with industry consultation, delivered by excellent and high experience lecturers, choose a course with a wide range of up to date modules, choose a course with a provider that is well known/respected by industry, choose a course that is validated to the highest standards such as QQI and will help you progress your career (these are all things Innopharma excels at).

Consider how much time you can give to the course. Consider if you want to take the course on campus or online. Consider the level of course that is right for you. Typically, a masters (level 9) is the highest grade most people will go to in their career. Note, a small number of people go onto level 10 PhD.

Develop Relevant Skills

In addition to education, you need to have relevant skills such as project management, data analysis, problem-solving, communication, and leadership. These skills will help you to thrive in a digital transformation career.

Consider the level of course that will give you the best knowledge & skills and make the most positive impact on your career – one that will help you develop a broad skill set including a deep understanding of digital transformation, strategy, data analysis & visualisation, business, advanced manufacturing and operational excellence. This course should also help you build transferable skills such as critical thinking, research, reporting, presentation skills, project management, resilience and confidence.

Build a Strong Network

Networking is essential in any career, and the digital transformation industry is no exception. Attend industry conferences, join professional organisations, and connect with professionals in the industry. 

Set up a strong Linkedin profile and post regularly to show that you are aware of the current trends and developments in your sector. Build connections with others. It's a great idea to find experts in your field and invite them out for a coffee so you can learn more about them, their role, their company and industry trends. They will help you learn, build your network and may even hire you later.

Leverage your lecturers and their network. Innopharma lecturers are experts in their field and have developed deep connections with industry. 

Gain Practical Experience

Internships, co-op programs, and part-time jobs can help you gain practical experience in the digital transformation industry. You can also work on personal projects and build a portfolio of work to showcase your skills and experience.

No matter where you work or what size organisation you work in you should try to build as much experience as you can. This can include learning about information systems, using new tools, shadowing experts and working on interesting projects. 

Even if you don't have managerial or technical skills, you still have life experience such as the ability to think critically, work with others and manage projects. Build on these and discuss them in job interviews. 

Stay Up-To-Date With Trends

The digital transformation industry is constantly evolving, so it's essential to stay up-to-date with the latest trends, technologies, and best practices. Follow industry publications, attend webinars, and participate in online communities to stay informed. Sign up to relevant industry newsletters, such as EPR to stay up to date.


Tips for Applying for Digital Transformation Jobs

Here are some tips in finding that perfect role for your new digital transformation job: 

Research Companies

Check out relevant industry websites and news sources to see which companies are investing more in Ireland and expanding their workforce. Check out Innopharma’s Linkedin feed Silicon RepublicBusiness & FinanceTechCentralIrish Tech News  and sign up to relevant newsletters to stay up to date.

Check Job Boards

Look for job postings on job boards such as LinkedIn, Glassdoor, Indeed, Recruit Ireland,, Monster, etc. Use keywords such as "digital transformation," "digital strategy," and "digital innovation" to narrow down your search.

Many of these job boards allow you to set up your own profile and add your resume and/or Linkedin profile. This allows companies to search for candidates like you. Also, review job specs on these websites to make sure you have the right skills, experience and include the right phrases and keywords on your resume and Linkedin profile.

Check Company Websites

Check the career pages of companies that interest you and see if they have any job openings in digital transformation and related areas. Some companies may also have a separate page dedicated to digital transformation job openings.

Even if these employers don't have open roles that interest you now, you can still send them your resume for roles they have coming up. It's even better if you can speak with a member of their HR or hiring teams as they may have the right role for you but it's not yet posted on their website. 

Many employers also allow you to sign up to their websites and follow them on Linkedin, this is a good way to stay up to date. Some companies also hold networking events which are a great way to build your connections, meet the company's recruiters and stay up to date with industry trends.

Leverage Recruitment Agencies

It's a good idea to speak with (or meet in person with) these recruitment agents so they get an idea of what you are looking for and your skillset so they can match you up with the right roles. They can also give invaluable advice around preparing for an interview, industry developments and other important information. They can also guide you through the interview process because it is in their interest to place the best candidate with the right role. 

As a starting point, check out these recruitment agencies: SigmarBrightwaterMorgan MckinleyProsperityTalentHub and CPL.

Tailor Your Resume and Cover Letter

Your resume is crucial for making a positive first impression on potential employers. While it won't directly land you a job, its purpose is to secure you an interview. To achieve this, it's important to customise your resume for each specific role you apply for, treating it as a pitch to a client. Just as each client is unique, no two job roles are exactly the same, and your resume should reflect that.

When seeking jobs, focus on tailoring your resume and cover letter to highlight your relevant skills and experience in digital transformation. Emphasise any past projects or initiatives that demonstrate your expertise in this area. By carefully reading the job description, identify the specific requirements of the role and rephrase your resume to emphasise your education and experience that align with those requirements. Additionally, incorporate the same keywords and phrases from the job description to present yourself as the ideal candidate for the position.

Learn more about what to add to your CV for a digital transformation role in our detailed blog on the topic.

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